Complaints

File a defect complaint or request for a refund

Contact

E-Mail

mrs.qm@mrs-electronic.com

Would you like to use the complaint service and complain about a product? Then contact us by e-mail.
Please make sure you have the relevant information and documents available in case of:

Transport Damage (must be reported immediately to the transport company)
  • Copy of the notification to the transport company
  • Order number or copy of the order/order confirmation
  • Copy of the delivery note
  • Pictures of the damaged packaging
  • Pictures of the damaged products
Incoming Goods (incorrect delivery or missing quantity)
  • Order number or copy of the order/order confirmation
  • Copy of the delivery note
  • Picture of the transport label on the package
  • Images of the products (print and label)
Installation/Tests
  • Detailed test report/exact description of the failure
  • Images of the products (print and label)
Field Failure
  • Detailed test report/exact description of the failure
  • Images of the products (print and label)