RMA-Form

File a defect complaint or request for a refund

RMA Form

Name*
Drop files here or
Accepted file types: png, jpg, bmp, doc, pdf, xlsx, docx, Max. file size: 2 MB.
    .png, .jpg, .bmp image and .doc, .pdf, .xlsx document formats are allowed
    Validation Check*
    Please make sure you have the relevant information and documents available in case of:

    Transport Damage (must be reported immediately to the transport company)

    • Copy of the notification to the transport company
    • Order number or copy of the order/order confirmation
    • Copy of the delivery note
    • Pictures of the damaged packaging
    • Pictures of the damaged products

    Incoming Goods (incorrect delivery or missing quantity)

    • Order number or copy of the order/order confirmation
    • Copy of the delivery note
    • Picture of the transport label on the package
    • Images of the products (print and label)

    Installation/Tests

    • Detailed test report/exact description of the failure
    • Images of the products (print and label)

    Field Failure

    • Detailed test report/exact description of the failure
    • Images of the products (print and label)
    Please make sure you have the relevant information and documents available in case of:

    Transport Damage (must be reported immediately to the transport company)

    • Copy of the notification to the transport company
    • Order number or copy of the order/order confirmation
    • Copy of the delivery note
    • Pictures of the damaged packaging
    • Pictures of the damaged products

    Incoming Goods (incorrect delivery or missing quantity)

    • Order number or copy of the order/order confirmation
    • Copy of the delivery note
    • Picture of the transport label on the package
    • Images of the products (print and label)

    Installation/Tests

    • Detailed test report/exact description of the failure
    • Images of the products (print and label)

    Field Failure

    • Detailed test report/exact description of the failure
    • Images of the products (print and label)