General information about the ordering process

To ensure a smooth ordering and delivery process, we would like to draw your attention to a few matters.

Our offers are non-binding. Contracts are only concluded with our order confirmation. Technical details, illustrations, drawings, weights and dimensions are only binding if confirmed in writing. We reserve the right to make design modifications. Details in brochures and operating instructions are not guaranteed features.

Orders are generally only accepted in writing. Orders by telephone must be confirmed with an order in writing. Please always state your customer number (if available) when making inquiries or placing orders so that we may internally assign it better and faster.

The order should then include the following details:

  • Customer number
  • Product name
  • Order number/drawing number
  • Quantity
  • Clear reference to the offer
  • For certain products the desired parameters/properties of the products must be specified. (e.g. time range)

Due to the current situation in the component procurement market, we cannot provide a standard delivery time. Your individual delivery time will be provided after placing the order. If you have any questions about your order, our order processing team is available at any time. or +49 741 28 07-0

Delivery to third states

Definition: A state that is not a member of the European Union.

  • Requirements for order processing:
  • Minimum order value: EUR 200.00
  • Terms of delivery (Incoterms): Ex Works Rottweil (EXW)
  • Account number of UPS, DHL, TNT or FEDEX is essential, otherwise the following processing fees will be charged.
    • 1 – 5 products = EUR 50.00
    • 6 – 10 products = EUR 75.00
  • Terms of payment: advance payment

Additional order delivery process:

  1. Place an official order in writing
  2. Receive the proforma invoice from MRS Electronic via e-mail
  3. Pay the outstanding invoice
  4. Delivery following receipt of full payment

Information: The delivery time is dependent on our stock or production capacity.

General conditions for private customer purchases

You can also purchase products from MRS Electronic GmbH & Co. KG as a private customer. However, this is subject to a few basic conditions, as we normally only serve business customers. We understand that our products are sometimes required in the private sector, however, we do not have a store or online shop where you can simply buy MRS products. As a result, sales to a private individual must meet the following conditions. As a service we offer our products for direct sale, however, please understand that we cannot provide comprehensive advice to private individuals.

  • Orders are generally only accepted in writing
  • Minimum order value: € 50.00
  • Private customer purchases just within the European Union
  • Payment only in advance
  • Delivery after receipt of payment
  • Plus shipping costs based on package size
  • No store and no online shop